Guarantee Terms and Conditions

To receive the full benefits of the extended guarantee the following terms and conditions must be adhered to or your claim may be rejected:

  • The Benchmark log book must be completed by the installer at point of installation and retained on site by the owner/occupier for inspection during an engineer visit.
  • The boiler must be serviced annually by a registered Gas Safe Engineer in accordance with the manufacturer’s instructions.
  • Service details must be recorded in the Benchmark logbook which must be available for inspection.
  • The cost of the annual service is not included in the guarantee.
  • Only boiler component failures are covered by the guarantee.
  • If any failure is caused by contaminated water in the system the engineer visit becomes chargeable.
  • The extended guarantee applies to the boiler only, it does not apply to other system components e.g. thermostats, time clocks, motorised valves etc..
  • All installation, non boiler or external system fault calls will be charged to the home owner/occupier and could also invalidate your guarantee.
  • For calls requested to boilers within the guarantee period a refundable deposit may be required; returned in full if the diagnosed fault is covered by the boiler guarantee.
  • The guarantee must be registered within 30 days of installation.
  • Vaillant Group reserves the right to change these Terms & Conditions at anytime and its decision regarding guarantee claims is final.

 

Longer guarantees are available through the Advance programme, further terms are outlined below

  • The extended guarantees are available on Vaillant domestic ecoTEC boiler models only
  • The offer is not available on Vaillant commercial ecoTEC 46kW and 65kW boiler models
  • Not to be used in conjunction with any other offer, contract support or promotion from Vaillant

 

Please note: In order to receive an extended manufacturers guarantee, an appliance must be purchased and supplied by your chosen Vaillant Advance installer.

Install, Service or Repair

Find an Installer

Existing Customers

Visit Service for Help

User guides, FAQs, support